Golden Goose was founded in 2000 by two Venetian designers. Their adventure began with a collaboration with a Venetian tailor, a close and sincere friend who brought the two’s early ideas to life, crafting made-to-measure samples. Supported by a group of agents and showrooms, Golden Goose’s first collection, Spring 2001, was then launched and introduced a few months later.Since then, Golden Goose has managed to create a complete lifestyle combining a refined and modern style with a vintage feeling, all supported by the Italian sartorial tradition.We seak to make a 100% satisfaction guarantee for all of our customers.You can rest assured to order here as we are sure to supply the most comprehensive styles of Golden Goose sneakers for your choice.Furthermore,all are the great Golden Goose sneakers with the unbelivable price.

Shipping & Returns

Shipping:

Orders may take from 24 to 36 hours to process. Once your order is processed you will receive email notification with shipment tracking number. All delivery standards begin when you receive this email. If order is placed after 3:00 PM CST on Friday or on the weekend, the earliest it will ship is Monday.
After we ship package, customer receive automatic email with tracking details.
* Lost Package Policy.
If a package did not arrive in 4 weeks after the shipping date, then this package is treated as Lost. In this case a new package will be shipped to the customer provided we are able to give the same items as those purchased by the customer. If we are not able to provide the same items to substitute the lost ones we will either propose to the customer similar items or refund their cost as it will be mutually agree with the customer. If one or more items neither the same nor similar are available to be shipped, the customer can request to cancel the order entirely, thus the total cost of the order including shipping and handling cost will be fully refunded.

"standard" Delivery

Unless an expedited service is requested, your order should arrive you soon from time you receive email shipping confirmation.
Delivery to Post Office Boxes Orders will not be shipped to a Post Office Box. All orders will have to have a valid non-PO box US address.

Return Policy

Due to the fact that our items are bought over the Internet, cannot be tried on ahead of time and are bought site unseen, we have developed the following return and exchange policy for customer service purposes. Of course, we hope that you are happy with your selection. If for any reason you are not happy with your selection, our return and exchange policy is as follows:
Items can be returned for a refund or exchange with 14 days of the date of receipt. But the reason for returns caused by yourself(eg,size,color you choose), cannot be accepted. Returns can be sent back within 14 days upon receipt, all returned items must never been used and in new condition. All returned packages must be insured. As for returning right items for a refund: all returned items are subject to a 5% bank handling fee and shipping charges. Buyers are always responsible for the shipping charges. Sepcial circumstances may require partnership with corporate business partners. For more information, please contact our customer service.
If returning right items for a refund: Shipping and handling charges are non-refundable. We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments or detained by customs.

For Exchanges:

We only accept exchanges for new and never used items with all accessories and packing. Please send back the items within 14 days upon receipt. All return packages must be insured, exchanges will be sent out within 4-7 working days once the return has been received. Buyers are always responsible for the shipping charges.

Important Notice:

1. Although we provide 100% hassle free return policy, considering the time and money consuming, we surely appreciate if you can make all your questions and concerns clear before placing your order.
2. Please contact our customer service first to obtain the return address.
If you have any questions, please email our Customer Service, we will offer you the return details.
3. We will not be responsible for the lose if the returned package get lost during the shipment, original post office receipt must be kept to claim the compensation.
All returned merchandise should be sent to the shipping address we email you, if it is not the right address, we are not responsible for the loss caused by the issue.
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